At Guangzhou Quanjie Trading Co., Ltd., we strive to provide the highest quality products and services to our customers. If you are not satisfied with your purchase, we are here to help. Please carefully review our refund and returns policy outlined below.
1. Returns
We accept returns on physical products only (such as physical prints or materials associated with our wallpapers). Our policy lasts [insert number of days, e.g., 30 days] from the date of delivery. If [insert number of days] days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must meet the following criteria:
- It must be unused and in the same condition that you received it.
- It must be in its original packaging (if applicable).
- You must provide a receipt or proof of purchase.
Non-returnable items:
- Digital products (e.g., downloadable wallpapers or other digital files).
- Custom-made or personalized products.
2. Refunds
Once we receive your return and inspect the item, we will notify you of the status of your refund. If your return is approved, we will process the refund to your original payment method. Please note that it may take some time for the refund to appear in your account, depending on your payment provider.
Please note:
- Shipping costs are non-refundable, and you will be responsible for covering the shipping costs for returning the items.
- Any customs duties or taxes paid on returns are also non-refundable.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us at [Insert Email Address]. We will guide you through the exchange process.
4. How to Request a Return or Refund
To initiate a return or refund request, please follow these steps:
- Contact us by email at [Insert Email Address] or call [Insert Phone Number] within [insert number of days] from the date of delivery.
- Provide us with your order number, a description of the issue, and if applicable, a photo of the damaged or defective product.
- We will provide you with further instructions for returning the item(s) and issue a Return Merchandise Authorization (RMA) if needed.
5. Late or Missing Refunds
If you haven’t received your refund yet, please first check your bank account again. It may take some time before the refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at [Insert Email Address].
6. Damaged or Defective Products
If your product is defective or damaged upon arrival, please contact us immediately. We will offer you a replacement or full refund, depending on your preference and availability of the product.
7. Customer Service
If you have any questions about our return and refund policy or need assistance with a return, exchange, or refund, feel free to contact us:
Guangzhou Quanjie Trading Co., Ltd.
Room 203, No. 2, Datang Street, Xintang Town, Zengcheng District, Guangzhou City
